Q & A
What is consignment?
Consignment is the service of selling items for others. We place your items out for sale and when the item sells, we send a percentage of the money to you in the form of a check.
How do you know what belongs to who?
Our consignment program is computerized. Each consignor is designated a number and every item is designated a number and description. The item information is linked to the consignors account.
Do I need and appointment?
No. If you wish to have us go through your items, please drop them off to us as early as you can in the day because we go through items on a first come, first serve basis. We will call you after we have gone through your items. You will have 48 hours after we call you to pick up your “no thank you” items. If items remain after the 48 hours Upcycle will assume you wish to donate on your behalf.
How do you select the prices for items?
We use our years of experience with consigning items to know what the customer is willing to pay. We also consider the price of new items and what percentage is allowable for resale.
Do you take 30 items each month or do you look through 30 items each month?
We will look through 30 items per month. We only have a small amount of time every day to consider items for consignment so make sure you are picky about what you are bringing in to be considered for sale.
Is it easy to find my items if I want to pick them up?
We keep our shop organized according to size, colors, and areas (shirts, jeans, skirts, dresses, pants, etc.). Our consignors will have an easier time finding their items than we will…because they know exactly what they are looking for!
Do you buy items?
We only offer the service of consignment, which is selling items for others. If a person has 30 days and patience, consigning items does make them more money in the long run.
Do you take only in season items?
We sell in season items in order to get the best prices for you. Spring & Summer items will be taken February -June, Fall & Winter items will be taken September-December. Jeans and Dress Pants are taken all year round.
Do I have to bring my items in on hangers?
No. Please do not bring items in on hangers. Having to rehang your items and return your hangers to you takes time away from getting your items out to sell.
What happens if I donate my items?
We have a computerized program that tracks if an item is available, sold, or donated. Before your tax appointment, request a listing of your donated items for tax purposes.
When are checks mailed?
Checks are mailed by the 15th of the month. Account balances must be over $10.00 to have a check issued. A $1.00 fee will be assessed for each check.
Do I need to include a consignment sheet in each bag?
No, you only need to have one consignment sheet that we keep on file. You just need to include your name, address, and phone number on a piece of paper inside the bag, box, or tote. It is also helpful if your name is written on the outside or the bag or box.
What are your store hours?
Currently our hours are Tuesday - Friday from Noon to 5:00 pm. We hope to return to our pre-Covid hours (Tuesday-Thursday from 11:30 am to 5:00 pm, Friday from 11:30 am to 6:00 pm and Saturday 11:30 am to 4:00 pm) as soon as possible. We are closed the first Saturday of every month.